I had spent an hour in the bank with my Uncle, as he had to transfer some money. I couldn’t resist myself and asked him, “Uncle, why don’t we activate your internet banking?”
“Why would I do that?” He asked.
“Well, then you wont have to spend an hour here for things like transfer. You can even do your shopping online. Everything will be so easy!” I was so excited about initiating him into the world of Net banking.
He asked, “If I do that, I wont have to step out of the house?”
“Yes, yes!!” I said. Then I told him how even grocery can be delivered to his door now and how Jumia delivers everything!
His answer left me tongue-tied. He said, “Since I came into this bank today, I have met four of my friends. I have chatted a while with the staff who know me very well by now.
“You know I’m alone… This is the company that I need. I like to get ready and come to the bank. I have enough time. It is the physical touch that I crave. Two years back when I got sick, the store owner, from whom I buy fruits, came to see me and sat by my bedside and cried. My wife fell down few days back while on her morning walk. My local grocer saw her and immediately got his car to rush her home, as he knows where I live. Would I have that ‘human’ touch if everything only happened online?
“Why would I want everything delivered to me and force me to interact with just my computer? I like to know the person that I’m dealing with and not just the ‘seller’. It creates bonds. Relationships. Does Jumia deliver all these as well?”
Technology isn’t life. Perhaps we should be spending more time with people and nurturing the human touch instead of just relating through our devices.